Delete your Zero Flash account
From the game
- Open Zero Flash and tap “Profile” on the home screen.
- At the bottom of the page, tap “Delete my account”.
- Confirm with “Delete”.
The deletion is immediate and final. If you sign in again with the same Google or Apple account, the game creates a new account for you; opened within 30 days, it starts without diamonds, with no practice game on the first day.
Your NOSIS Games account
Your account is shared by the NOSIS Games games: the same Google or Apple account signs you in to each of them. Deleting it in Zero Flash erases the data of Zero Flash; the other NOSIS Games games you play are not affected. Your account itself, your sign-in identity, is deleted only once no NOSIS Games game uses it any more.
Without the game
If the game is no longer installed, write to contact@nosis.fr, subject “Deletion of my Zero Flash account”, from the e-mail address of the Google or Apple account you played with: it lets us check that the account is yours. Give your display name too, if you know it. We delete the account and confirm it to you within one month at most.
Purchases
The 30-Day Pass and the diamond reserve are erased with the account: they cannot be restored on another account. No purchase of the game renews itself: there is nothing to cancel.
What is erased
- Your game account: its internal identifier, your display name, your diamonds, your diamond reserve, your 30-Day Pass and your Double Pack recorded in the game, the bonus and the practice games of the day.
- Your leaderboard lines, of the current season as of past seasons.
- The notification tokens of your devices.
- Your sign-in identity: your Google or Apple account linked to the game (e-mail address included; with Apple, its authorization to sign in to the game is revoked) and the sign-in sessions of all your devices, if no other NOSIS Games game uses your account; otherwise, it stays for those games.
- Your grids that were waiting for an opponent are no longer offered to anyone.
What remains
- A non-reversible fingerprint of each of your sign-in identities (a salted hash of the Google or Apple account's identifier, without e-mail address or name), with the date of the deletion, kept for 30 days then erased. It fights fraud: an account created again with the same identity within that time starts without diamonds, its bonus and practice games resuming the next day.
- Your games, practice and duel alike (grid, traces, paths found, score), detached from your account: they carry neither your identifier nor your name any more.
- Your duels stay in your opponents' “My duels”, under the name “Deleted player”, and the points they won stay theirs.
- The records of your purchases (the store's transaction identifier, product, store, date, what the purchase gave and what was taken back if it was refunded), which carry neither name nor e-mail address, are kept: a purchase must never be credited twice, even to another account, nor a refunded purchase taken back twice. The purchase events received from RevenueCat are kept too, reduced to their identifier, type and date: they point to no account.
- RevenueCat, which keeps track of purchases, keeps their history under the internal identifier of the deleted account, which no longer points to anyone. Write to us to have it erased.